Zenith Dream HomesΒ values the trust you place in us when sharing your personal information. We are committed to protecting your privacy and ensuring that your data is handled securely and in compliance with the UAE Real Estate Regulatory Authority (RERA), Dubai Land Department (DLD) regulations, and General Data Protection Regulation (GDPR) where applicable.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or agents.
Information We Collect
We collect the following types of personal information to provide you with efficient and tailored real estate services:
- Personal Identification Information: Name, email address, phone number, Emirates ID, passport information, nationality, and visa details.
- Property Information: Details related to property ownership, preferences, transaction history, and property interests.
- Financial Information: Bank details, payment history, and financial records for real estate transactions.
- Usage Data: IP addresses, browser types, and activity logs on our website to enhance user experience.
- Communication Information: Any inquiries or feedback you provide during communication with us through email, phone, or in person.
How We Use Your Information
We process your personal information to ensure the efficient handling of your real estate transactions and provide you with personalized services:
- To facilitate real estate transactions: Managing property listings, searches, property viewings, and contracts.
- To comply with UAE real estate laws: As mandated by regulatory bodies such as RERA and DLD.
- To provide customer support: Responding to your queries, feedback, and providing expert advice.
- To market our services: With your consent, we may send newsletters, property listings, and offers that match your preferences.
- To improve our services: Using analytics to enhance our website functionality and ensure a seamless user experience.
Legal Basis for Processing
We process your personal data based on:
- Contractual Necessity: To fulfill any real estate services you request, including property transactions.
- Legal Obligation: Compliance with UAE real estate laws, RERA, and DLD regulations.
- Legitimate Interest: For direct marketing and enhancing our services, while ensuring it doesnβt override your privacy rights.
- Consent: For any optional services, such as marketing communications, which you can opt out of at any time.
Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:
- Regulatory Bodies: We may disclose your data to the Dubai Land Department (DLD), Real Estate Regulatory Authority (RERA), or any relevant legal authorities as required by UAE law.
- Service Providers: Trusted third-party service providers who assist in marketing, property maintenance, legal consultations, and transaction processing, provided they comply with UAE data protection standards.
- Business Partners: If you consent, we may share your data with third-party partners for related services like mortgages, insurance, or interior design.
We ensure that all parties handling your data are GDPR-compliant and follow UAE privacy laws.
Data Retention
Your personal data will be retained for as long as necessary to fulfill the purpose for which it was collected, or as required by law. We will securely dispose of or anonymize personal information once it is no longer needed.
- Property Transaction Records: Retained as required by the Dubai Land Department (DLD).
- Marketing and Communications Data: Retained until you opt-out or withdraw consent.
- Financial Data: Stored for as long as required by UAE tax and financial regulations.
Your Rights
In compliance with UAE privacy regulations and GDPR, you have the following rights concerning your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data, provided it is not required for ongoing transactions or legal obligations.
- Data Portability: You have the right to request a copy of your data in a structured format.
- Withdraw Consent: You can withdraw consent for receiving marketing communications at any time by contacting us.
Data Security
We prioritize the security of your data and implement robust measures to protect it from unauthorized access, alteration, or disclosure. This includes:
- Encryption: We use encryption to protect sensitive personal and financial data.
- Secure Servers: Your data is stored on secure servers with restricted access.
- Monitoring: Regular audits and monitoring are conducted to ensure the integrity and safety of your data.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, track visitor behavior, and improve our services. You can manage your cookie preferences through your browser settings.
- Types of Cookies: We use essential, functional, and analytical cookies to gather information on how users interact with our website.
- Opt-Out: You may choose to disable cookies via your browser settings, although this may affect website functionality.
Links to Third-Party Websites
Our website may contain links to third-party websites. Zenith Dream Homes is not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies when visiting their websites.
Changes to This Policy
We may update this Privacy Policy to reflect any changes in laws or our business practices. Any updates will be posted on this page, with the Effective Date updated accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:
Zenith Dream Homes
Email: info@zenithdreamhomes.com
Phone: +971 52 440 0546Β
Address: Dubai, United Arab Emirates